Inspection Management

ServiceJDC Merchandising Management Solutions: https://www.servicejdc.com/en/solutions/role/merchandising-management.html

ServiceJDC is a one-stop cloud-based field workforce management integration service (SaaS) for enterprises. It is a multi-service model that connects mobile applications with cloud services and consists of a back-end web management platform and a front-end mobile device app. Emphasis on all-around integration, streamlined communication processes, and improved service quality of field staff to create higher operational efficiency for the enterprise!

Task Execution

• Task planning
  • Work arrangement:
    Managers or internal staff can create task information via the website backend, including customer, address, content, category, time, assigned personnel, assigned forms or approvals, etc. Field staff can also add tasks themselves with the mobile app.
     
  • Staff Scheduling:
    In case of urgent cases, managers can quickly check the team's schedule and assign urgent cases to the most suitable personnel.
     
• Mobile operation
  ServiceJDC integrates the functions such as push notifications, task schedule, service history, location punching, work report, photo upload, file attachment, task assignment, customer address book, and customized common vocabulary, so that field staff can work through mobile phones and work efficiently.
   
• Management synchronization
  • Real-time mastery:
    All information reported by the team is synchronized in real-time to help managers keep track of staff and work status.
     
  • Task dashboard:
    Managers can check the status of tasks at any time, such as the percentage of "not started", "in progress" and "completed" cases, or the percentage of stages set by "in progress", such as initial contact, quotation in progress, pending payment, etc.
     
  • Statistical chart:
    Provides completion rate statistics for staff, customers, and task categories, making it easy for supervisors to review staff performance, the progress of each customer, or the completion status of urgent tasks.
    

Digital Forms​

Employees can apply and sign up anywhere, anytime via mobile phone. The operation process can be carried out quickly and easily to simplify the administrative workflow, eliminating the need for paper consolidation, and making efficient digital work in one go.

Considering the transition period from paper to online forms and the efficiency of front-end user operations, ServiceJDC Forms provides a very in-depth and comprehensive component with 9 benefits and features to help businesses digitize and improve their workflow more quickly and accurately.

• Format setting: presentation of the paper form format. 
• Associated tasks: automatically brought in customer data. 
• Customer inventory: PDF file provides QR Code scan or link.  
• File storage: instantly synchronized and stored in the cloud. 
• Authority control: set permission according to your needs. 
• Online approval: push notification for phones on-demand. 
• Full functionality: provides the flexibility to customize formats. 
• Product queries: check the product information on your phone. 
• Data analysis: forms can be freely pulled for pivot analysis.

Scheduling Management

• The modules are applied in series with each other, and the automatic scheduling operation makes the work easier!

  • Inventory management:
    Combining the application of custom data, forms, and scheduling, inventory management can be easily achieved by calculating the incoming and outgoing quantities through scheduling management. Introduction＞https://youtu.be/tCwyZU5xzUE 

  • Automatic modification of customer data:
    The system can automatically create schedules or update customer data based on specific forms or tasks. Introduction＞https://youtu.be/iyKde52sak4 

  • Automatic modification of device data:
    The system can determine the specific form or task to schedule and automatically create or update equipment data. 

  • Automatic notification of important information:
    The system can combine the application of forms, tasks, custom data, and scheduling, allowing companies to schedule important tasks, forms, or events by the system and send push or Email notifications automatically. 

  • Automatic generation of regular work:
    The system combines the application of tasks and schedules to automatically create the next task under fixed conditions. Introduction＞https://youtu.be/gXYzyz7jQis